SYSTEMS ADMINISTRATION & COORDINATION BY IVAPRO

Our Service Levels

Level 1 System Administration: Ideal for:

Resolving routine technical snags.
Basic software/hardware troubleshooting, including printer support.
Meeting daily IT demands.

Level 2 System Administration: Tailored for sophisticated needs:

Advanced Software/Hardware Troubleshooting.
Mastery over Remote Access and Office 365 suite.
Addressing complex IT challenges.

MSP Service Coordinator: Your strategic partner in:

Fielding and prioritizing support requests via various channels like phone calls, emails, or ticketing systems.
Collaborating with technical teams to ensure timely resolution.
Providing a consistent point of contact for all IT-related queries, ensuring smooth operations.

Why Choose IVAPro’s Team?

Experience meets dedication. Our professionals, from Virtual Assistants to Service Coordinators, bring a track record of excellence. With IVAPro, you're securing a partnership that's focused on pushing your business forward. We handle the tech intricacies, so you can steer the business vision.

A young woman with wavy blonde hair wearing a headset and smiling while working at a desk with a computer, notebook, and plants in the background.

IVAPRO SERVICE COORDINATOR

Responsive Support: We're always on standby, fielding requests via calls, emails, or tickets.
Issue Diagnosis: We delve deep to identify and address tech challenges faced by clients.
Guided Assistance: Whether it's a step-by-step walkthrough or remote system access, we've got your back.
Expert Escalation: If a hiccup surpasses our standard support, it's quickly passed to specialized IT teams. Efficiency is key, and we ensure the right hands manage each concern.
Knowledge Growth: We don't just solve; we learn. Our team maintains a database of common issues and resolutions, boosting our response time and client self-service potential.
Routine Maintenance: From software updates to password resets and business continuity planning, we keep things running smoothly.
Professional Interaction: Expect a blend of expertise, clarity, and courtesy every time you reach out.

A woman working at a computer in a data center or server room, surrounded by multiple monitors and servers with glowing lights.

Tier 1 Systems Administrator

Why IVAPro's Tier 1?
At the heart of our tech support, IVAPro's Tier 1 Systems Administrators aren't just problem solvers - they're your first line of tech allies, defending against glitches and ensuring a smooth digital experience.

Core Expertise:

Active Directory Mastery: Swiftly handle user-centric issues in the Active Directory ecosystem.
Exchange/Office 365 Pro: Manage user permissions, settings, and accounts like a pro.
OS Specialist: Windows 10/11 challenges? We've got them covered.
Office Suite Ace: Total support for all Office apps - from Word to Excel and more.
Device Experts: Seamless printer and scanner installation and support. Streamline your workflow.
Secure Connections: VPN setup and support for secure, reliable remote connections.
Software Savvy: Tailored application support and maintenance for diverse software needs.
Server Fundamentals: Solid expertise with Windows Server elements like Domain Controllers and File Servers.
Intro to Virtualization: Grasp on foundational Hypervisor tech for scalable solutions.
Efficient Ticketing: Fluent with ConnectWise, ensuring efficient tracking and request management.

With IVAPro's Tier 1 team, you're not just getting support - you're securing a tech partnership that prioritizes your success. Dive into the digital age with confidence and leave the tech intricacies to us.

Woman with red hair, glasses, and a white shirt working on a computer in a data center.

Tier 2 Systems Administrator

Why IVAPro's Tier 2?
When the stakes are high, IVAPro's Tier 2 Systems Administrators rise to the occasion. Representing the pinnacle of our technical support, they tackle the most challenging issues with precision and expertise.