SYSTEMS ADMINISTRATION & COORDINATION BY IVAPRO

Our Service Levels

Level 1 System Administration: Ideal for:

  • Resolving routine technical snags.

  • Basic software/hardware troubleshooting, including printer support.

  • Meeting daily IT demands.

Level 2 System Administration: Tailored for sophisticated needs:

  • Advanced Software/Hardware Troubleshooting.

  • Mastery over Remote Access and Office 365 suite.

  • Addressing complex IT challenges.

MSP Service Coordinator: Your strategic partner in:

  • Fielding and prioritizing support requests via various channels like phone calls, emails, or ticketing systems.

  • Collaborating with technical teams to ensure timely resolution.

  • Providing a consistent point of contact for all IT-related queries, ensuring smooth operations.

Why Choose IVAPro’s Team?

Experience meets dedication. Our professionals, from Virtual Assistants to Service Coordinators, bring a track record of excellence. With IVAPro, you're securing a partnership that's focused on pushing your business forward. We handle the tech intricacies, so you can steer the business vision.

IVAPRO SERVICE COORDINATOR

  • Responsive Support: We're always on standby, fielding requests via calls, emails, or tickets.

  • Issue Diagnosis: We delve deep to identify and address tech challenges faced by clients.

  • Guided Assistance: Whether it's a step-by-step walkthrough or remote system access, we've got your back.

  • Expert Escalation: If a hiccup surpasses our standard support, it's quickly passed to specialized IT teams. Efficiency is key, and we ensure the right hands manage each concern.

  • Knowledge Growth: We don't just solve; we learn. Our team maintains a database of common issues and resolutions, boosting our response time and client self-service potential.

  • Routine Maintenance: From software updates to password resets and business continuity planning, we keep things running smoothly.

  • Professional Interaction: Expect a blend of expertise, clarity, and courtesy every time you reach out.

Tier 1 Systems Administrator

Why IVAPro's Tier 1?
At the heart of our tech support, IVAPro's Tier 1 Systems Administrators aren't just problem solvers - they're your first line of tech allies, defending against glitches and ensuring a smooth digital experience.

Core Expertise:

  • Active Directory Mastery: Swiftly handle user-centric issues in the Active Directory ecosystem.

  • Exchange/Office 365 Pro: Manage user permissions, settings, and accounts like a pro.

  • OS Specialist: Windows 10/11 challenges? We've got them covered.

  • Office Suite Ace: Total support for all Office apps - from Word to Excel and more.

  • Device Experts: Seamless printer and scanner installation and support. Streamline your workflow.

  • Secure Connections: VPN setup and support for secure, reliable remote connections.

  • Software Savvy: Tailored application support and maintenance for diverse software needs.

  • Server Fundamentals: Solid expertise with Windows Server elements like Domain Controllers and File Servers.

  • Intro to Virtualization: Grasp on foundational Hypervisor tech for scalable solutions.

  • Efficient Ticketing: Fluent with ConnectWise, ensuring efficient tracking and request management.

With IVAPro's Tier 1 team, you're not just getting support - you're securing a tech partnership that prioritizes your success. Dive into the digital age with confidence and leave the tech intricacies to us.

Tier 2 Systems Administrator

Why IVAPro's Tier 2?
When the stakes are high, IVAPro's Tier 2 Systems Administrators rise to the occasion. Representing the pinnacle of our technical support, they tackle the most challenging issues with precision and expertise.

Core Expertise:

  • Deep Dive Desktop: More than just quick fixes. They master the nuances of desktop challenges for peak performance.

  • Email Troubleshooting Elite: Resolving intricate email hiccups across platforms, ensuring seamless communication.

  • Network Ninjas: Adept with Switches, Firewalls, VPNs - crafting and upholding solid network structures.

  • Collaboration Masters: Advanced prowess in both Office 365 and Google Workspace, covering diverse collaboration needs.

  • Server Specialists: From setup to troubleshooting, they ensure your Windows Servers operate smoothly.

  • Software Scholars: In-depth software insights with unparalleled troubleshooting acumen.

  • Antivirus Aces: Delivering top-tier antivirus support, fortifying your digital space.

  • Safety & Stability: Leading the charge in security, data backup, and redundancy plans, protecting your data assets.

  • Virtualization Virtuosos: Advanced troubleshooting in Hypervisor tech for scalable, efficient virtual setups.

  • Assured Backup: Every Tier 2 expert has an inbuilt support net, guaranteeing uninterrupted assistance.

With IVAPro's Tier 2, you're not just getting a tech solution; you're aligning with tech visionaries dedicated to unparalleled IT excellence, forging the future of support.

Want to hire a system administrator?